IT Support Technician
Posted Updated 4
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Summary
First/second-line IT Support Technician at Cappfinity in Birmingham (hybrid, 2+ days onsite): logging and resolving helpdesk tickets, deploying laptops and devices, troubleshooting Windows/M365, networking and accounts, plus supporting IT compliance and ISO 27001 security activities.
Role Description We are looking for a proactive and customer-focused IT Support professional to join our team and play a key role in keeping our technology running smoothly. This role is ideal for someone who enjoys solving problems, supporting colleagues, and working across a broad range of systems and devices. You will be the first point of contact for IT support, providing responsive, clear and practical assistance, while also contributing to ongoing improvements, projects, and IT compliance…