IT Support Technician L1
Summary
On-site IT support technician in Sydney handling day-to-day IT operations: setting up laptops/Macs and peripherals, hardware moves, troubleshooting Windows/Linux/macOS and network issues, keeping equipment inventory and asset records current, and resolving IT/AV support tickets against global SLAs.
The IT Support Technician (L2) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance while troubleshooting end user issues with network connectivity, software, and shared services such as printers.
● Performing end-user hardware moves
● Setting up devices such as laptops, macs, monitors, keyboards for internal users
● Troubleshooting Windows, Linux, and macOS issues
● Resolving network connectivity issues and common end user support items
● Maintaining an organized storage space for IT equipment and keeping inventory counts up to date
● Updating asset management records when deploying or recovering equipment from users
● Handling walk-in support and administrative requests
● Ticket Management – triage, allocation, and resolution of IT and AV support tickets in line with global SLAs