IT Support Technician Level 1
Summary
First-line (N1) IT support technician on-site in Barcelona: handling user tickets via phone, email, and ticketing system, troubleshooting Windows, Microsoft Office, email, PCs, and basic Wi-Fi/VPN issues, managing user accounts and software installs, and escalating complex incidents to L2/L3. B2B contract running through 2027.
Summary
IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.
Main Responsibilities:
Receive and handle user support requests via phone, email, or ticketing system.
Classify and prioritize incidents and service requests.
Provide first-line technical support for:
Windows operating systems
Microsoft Office applications
Email-related issues
PCs and peripheral devices
Basic network connectivity issues (Wi-Fi, VPN)
Assist users in resolving technical problems and promote IT best practices.
Escalate complex incidents to Level 2 and Level 3 support teams.
Maintain accurate ticket updates and documentation.
Create user accounts, manage access rights, and install standard software.
Key Requirements:
Experience with Windows operating systems
Proficient in Microsoft Office Suite
Nice to Have:
Knowledge of mobile device support
Other Details:
Location: Barcelona, Spain
Start Date: January 1, 2027
End Date: December 31, 2027
Contract: B2B
Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
Rate: open to discussions :)