IT Support Technician
Summary
Helpdesk/IT support role at a UK Microsoft-focused managed services team: troubleshooting Microsoft 365, Windows 11, Exchange, Teams, SharePoint and Intune issues for customers by phone and email while owning helpdesk tickets. Hybrid in NE Cambridge — office-based at first, then typically 2-3 days a week from home.
Salary: £30,000 - 35,300 per year
Requirements:- Previous experience within an MSP or fast-paced helpdesk environment
- End-user support of Microsoft 365
- End-user support of Microsoft Windows 11
- Excellent telephone and email communication skills
- Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
- Full clean driving licence
- Provide end-user support for Microsoft 365 environments
- Support and troubleshoot Microsoft Windows 11
- Diagnose and resolve technical issues via telephone and email
- Deliver excellent customer service while managing helpdesk requests
- Escalate complex issues when necessary while maintaining ownership of tickets
- Cloud
- Support
- Microsoft 365
- SharePoint
- Windows
- Office 365
More:
We are a rapidly growing team supporting customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. This is a hybrid role in NE Cambridge, office based initially and then typically 2-3 days per week from home. The role offers a basic salary, bonus, benefits, and an excellent career progression opportunity into new areas of technology. We provide a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT.
last updated 38 week of 2026