IT Support Technician
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Summary
Entry-level IT Support Technician in Mumbai providing technical support to clients and internal teams via phone, email, and in person. Day-to-day work involves troubleshooting hardware, software, OS, and network issues, setting up equipment, and logging tickets — well suited to fresh graduates.
We are seeking a motivated IT Support Technician to join our team in the Mumbai region. This entry-level position is ideal for recent graduates looking to start their career in IT support and service desk operations. The IT Support Technician will be responsible for providing technical assistance and support to our clients and internal teams, ensuring that all IT-related issues are resolved efficiently and effectively.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
- Assist in the setup and configuration of IT equipment, including computers, printers, and peripherals.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Collaborate with other IT team members to improve service delivery and enhance user experience.
- Stay updated on the latest technology trends and best practices in IT support.
Required Skills:
- Strong understanding of IT service desk operations and IT support principles.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A proactive approach to problem-solving and a willingness to learn.
- Familiarity with common operating systems and software applications is a plus.
This is a fantastic opportunity for fresh graduates to gain hands-on experience in the IT industry and develop their skills in a supportive environment. If you are passionate about technology and eager to help others, we encourage you to apply for this position.