IT Support Technician

We are seeking an IT Support Technician to join our team in the Mumbai Region, Maharashtra. The ideal candidate will have a strong understanding of IT support processes and be proficient in troubleshooting hardware and software issues. This role is crucial in ensuring that our employees have the necessary tools and support to perform their jobs effectively. Key Responsibilities: - Provide technical support for printers, laptops, and other IT equipment. - Assist users with issues related to Microsoft Office 365 applications. - Troubleshoot and resolve hardware and software problems in a timely manner. - Maintain inventory of IT equipment and ensure proper functioning. - Collaborate with other IT team members to improve support processes and user experience. - Document support requests and resolutions in the ticketing system. Required Skills: - Proficiency in troubleshooting printers and laptops. - Familiarity with Microsoft Office 365 applications. - Strong problem-solving skills and attention to detail. - Excellent communication skills to interact with users effectively. - Ability to work independently and as part of a team. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.