IT Support Technician
Posted Updated
Summary
Entry-level IT support technician acting as the first point of contact on a support desk: taking customer calls, resolving IT incidents with own initiative and remote support tools, and keeping customers updated. Based in Ringwood, Hampshire with hybrid home working.
Salary: £26,099 - 26,099 per year Requirements: Strong enthusiasm for IT Willingness to develop troubleshooting and problem-solving skills Ability to deliver exceptional customer service Clear standard DBS check required Responsibilities: Take calls from customers and help resolve their IT issues Act as the first point of contact for our customers Resolve incidents using own initiative, knowledge, and problem-solving skills Use remote support tools to remotely solve and fix issues Keep customer…