IT Support
Summary
Day-to-day IT support role: fielding inquiries from customers and colleagues, troubleshooting and repairing computer systems, setting up accounts and access, and installing, updating, and testing software and hardware for the organization.
Answering and responding to inquiries, calls, emails, and chat messages from customers and colleagues
Troubleshooting computer systems
Diagnosing technological issues
Setting up accounts and providing access to computer systems
Providing training on how to use new software and hardware
Solving problems or making minor repairs to computers and other technology
Testing various components of a system to ensure they’re functional
Making recommendations on how to improve an organization’s computer systems
Installing, updating, and ensuring compatibility of software and hardware