IT Technical Support Team Leader
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Job Summary:
The IT Technical Support Team Leader oversees the strategic and operational execution of technical support services, client delivery, and infrastructure support functions. This role requires a proven leader capable of directly managing the IT Technical Support Team and balances team management with high-level technical oversight, ensuring alignment with IT Service Management (ITSM) frameworks, high SLA performance, and seamless escalation handling for internal and external enterprise stakeholders.
Qualifications & Requirements:
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field.
- Minimum of 3 years of experience as an IT Technical Service or in an equivalent IT Service Management leadership role
- Hands-on expertise with ITSM ticketing platforms (e.g., Manage Engine Service Desk) and system monitoring tools.
- Knowledge in ITIL frameworks and infrastructure maintenance standards