IT Technician - Level 1
Summary
Level 1 IT Technician at a machinery hire company, acting as the first point of contact for staff tech support: providing remote and onsite help desk assistance, deploying desktops and mobile devices, installing software, and managing service desk tickets to resolution.
Brooks is a well-established, family-owned Australian business with more than 45 years of experience. With branches across Australia and a hire fleet of more than 5,000 pieces of machinery, Brooks Hire is one of Australia’s largest privately owned hire companies.
We are committed to providing great service to our customers while maintaining the values that have supported our business for more than four decades.
We are currently seeking a motivated and customer-focused IT Technician – Level 1 to join our IT team, based at our Kewdale branch.
About the role
As an IT Technician – Level 1, you will be the first point of contact for our employees requiring technical support. You will provide both remote and onsite assistance across the Brooks Group, helping users resolve day-to-day technology issues and ensuring our IT services continue to run smoothly.
Key responsibilities will include, but are not limited to:
Provide first-level technical support via phone, email and the service desk system
Provide remote and onsite IT support across all areas of the business
Set up, configure and deploy desktop computers, mobile devices, peripherals and other IT hardware
Install, configure and support software and applications
Manage, monitor and update service desk tickets, ensuring issues are followed through to resolution
Escalate more complex technical issues to the appropriate IT team member or external provider
Keep users informed of the progress and status of their requests
Assist with maintaining IT systems, equipment and documentation
Identify opportunities to improve IT processes, procedures and user experience
Maintain accurate technical support documentation and knowledge resources
Assist with the procurement and management of IT hardware, software, stationery and other technology-related items
About you
We are looking for someone who enjoys helping people, solving problems and working in a fast-paced environment.
To be successful in this role, you will have:
At least 1 year’s experience in a Help Desk, Service Desk, IT Support or similar customer-focused role
Strong verbal and written communication skills with a genuine customer-service mindset
A good understanding of computers, mobile devices, software and common IT systems
Strong problem-solving skills and attention to detail
The ability to prioritise and manage multiple requests at the same time
The ability to work independently while also contributing positively to a team
A proactive approach and willingness to learn
A current WA Driver’s Licence
Full working rights in Australia
What we offer
Great career development and progression opportunities
The opportunity to work across a diverse and growing Australian business
Onsite parking
A friendly and supportive team environment & Employee Assistance Program
Stability and security with an established family-owned business
The opportunity to build your IT career within a hands-on, varied role
If you are looking to take the next step in your IT career and want to join a growing Australian business where no two days are the same, we would love to hear from you.
Brooks Hire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.