ITSM Service Architect
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Summary
Service Architect at CGI designing and assuring ITSM solutions for clients across the UK — developing service strategies, operating models, and SDP/HLD/LLD documents using ITIL best practice, while mentoring junior consultants and supporting business development. Hybrid role with 2-3 days/week travel to CGI offices or client sites.
Position Description: Step into a role where your expertise shapes the next generation of IT services. As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes. You’ll work at the forefront of service innovation, supporting organisations across the UK as they modernise, transform, and adopt new ways of working. Here, you’ll contribute to high-impact change wh…