Join Up! Pocket Guide specialist Czech&Slovakia

We are Join UP! and SkyUp Airlines, an international group of companies that is transforming the world of travel.
Our team unites more than 1500 professionals working not only in Ukraine but also in Kazakhstan, Estonia, Latvia, Lithuania, Moldova, Poland, Romania, the Czech Republic, and Slovakia.
Join UP! is a leading tour operator founded in 2010 that sets new standards in the tourism industry.
We strive not only to be the best in Ukraine, but also to gain the trust of travelers in Europe and around the world. We challenge established standards and open up new travel opportunities.
We value initiative, determination, and a willingness to open up to innovation. Here you will get a space for ideas, influence, and the realization of the boldest ideas.

Start your journey with Join UP! Czech Republic as a Customer experience specialist/Pocket guide.

In this role you will be responsible for:

• Customer online support on the destination.
• Information provision to customers.
• Cooperation with partners OTAs, including travel agents and DMC.
• Problematic situation solving: Address and resolve operational challenges, customer issues, and partner concerns efficiently.
• Remote sales of excursions, hotels, other company's services (if needed).
• Support upselling and cross-selling of additional travel services.
• Ensuring a positive customer experience.
• Provide timely assistance and resolve customer inquiries related to travel services.

Professional experience and skills:

• Customer service and sales experience at least 1 year, experience in tourism on guide position would be an advantage.
• Experience in the Tourism Industry (would be an advantage).
• Language Proficiency: knowledge of both Czech and English would be an advantage.
• Communication and empathy.
• The ability to work at a fast pace.
• Stress Resilience, trainability, teamwork Skills, proactivity.
• Proper grammar.
• Creativity, positive thinking, ability to take responsibility.

What we offer:

• Career in a large international fast-growing company.
• We support the development of employees and offer: GROW UP corporate university, compensation for external education and training.
• A culture of openness, equality and support.
• Annual paid vacation and sick leave.
• Corporate health insurance.
• Competitive salary.
• Corporate travel discounts with Join UP!
• Flexible working schedule in shifts Monday-Friday 9:00-15:00/15:00-21:00, Saturday/Sunday 9:00-21:00

Steps of hiring process in our company*: > phone pre-screening > Online interview with a recruiter > Test task (optional) > Interview and introduction to the team leader > Job offer

*Please note that the processing time for applications is 10 working days. If we have not contacted you during this time, we are not ready to proceed with you right now. We will save your CV in our talent pool to offer other relevant career opportunities in the future.
Join a multinational team of challengers who are transforming the travel industry every day and making people's travel dreams come true.

More about us:
Join UP!: Overview | LinkedIn
Join UP! tour operator – holiday packages, holiday trips