Junior Application Support Engineer
Summary
Junior first-line application support role in Lisbon (hybrid): handling user inquiries, troubleshooting application issues, escalating complex problems to developers, documenting support work, and monitoring systems. Requires 1+ year in technical/application support and communicative English and French.
Ignite innovation in IT support — empower seamless solutions that drive success!
Lisbon-based opportunity with hybrid work model.
As a Junior Application Support Engineer, you will be working for our client, a leading player in the tech industry, dedicated to delivering innovative software solutions that enhance user experience and operational efficiency. Join a dynamic environment where your support expertise propels digital excellence and customer satisfaction.
Your main responsibilities:
- Provide first-line technical support for application-related issues, ensuring swift resolution and minimal downtime.
- Troubleshoot daily user inquiries, identifying root causes and implementing effective solutions.
- Collaborate with development teams to escalate and resolve complex technical problems.
- Document support activities meticulously to facilitate continuous improvement and knowledge sharing.
- Assist in onboarding new users and delivering training on application features.
- Monitor system performance and assist in routine maintenance tasks.
- Contribute to the ongoing improvement of support processes and tools.
You're ideal for this role if you have:
- Minimum 1 year of experience in application support or technical support roles.
- Solid understanding of software applications and troubleshooting methodologies.
- Good command of English (communicative level).
- French language skills are required at a communicative level.
- Ability to work effectively in a hybrid environment, balancing on-site presence with remote work.
It is a strong plus if you have:
- Experience working with specific support ticketing systems or ITSM tools.
- Certifications in technical support or related areas.
- Knowledge of basic scripting or automation tools is a plus.
Eligibility to work:
Only candidates with an existing legal right to work in the European Union will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.