Junior IT Desktop Support Engineer (On-site | East)

Responsibilities

• First point of contact for end-users, resolving their technical issues promptly

• Manage the ticket lifecycle from intake to resolution within SLA targets

• Device imaging and hardware refreshes

• Conduct asset inventories to maintain accurate hardware and software tracking

• Escalate complex issues to internal teams or vendors to minimize downtime

• Maintain precise documentation, including ticket logs and operating procedures

Requirement

• Min. ITE/Diploma graduate with 1 year experience in Desktop Support

• Min. 1 year experience in Microsoft Windows 10 and Microsoft Office 365

• Clear Spoken & Written English

• Possess at least one (1) of the following certifications or their equivalent:

o CompTIA A+;

o CompTIA Security+;

o CompTIA Network+;

o Microsoft MD 102