Junior IT Support
Posted Updated
Summary
Junior IT Support working directly for an end client in the logistics and transportation sector, hybrid from Porto. Day to day: resolving software product inquiries, managing tickets to SLAs, preparing weekly deployments, master data administration, error analysis with escalation, and on-call duty after training.
IT House is looking for a Junior IT Support for a direct placement with an end client in the Logistics and Transportation sector.
Main Responsabilities
- Support & independently resolve product-specific inquiries of our software systems;
- Manage and monitor tickets according to service level agreements;
- Prepare and monitor the weekly deployment process;
- Perform administrative tasks such as configuration, management of master data and analysis of data;
- Independent error analysis, including reproduction in a test environment if required and escalation when necessary;
- On-call duty after adequate training.
Requirements
- Career change with professional experience or completed training in IT;
- Strong communication skills, flexibility and service-oriented mindset are desirable;
- High IT affinity with an eagerness to learn new things and finding joy in solving technical challenges;
- Ability to work under pressure with organised and analytical methods;
- Good knowledge of English.
Benefits
- Direct integration into the end clients organization;
- Contractual conditions aligned with the candidates profile and experience;
- Hybrid working model (Porto);
- 24 vacation days per year and additional benefits.
Apply by sending your CV.