Junior IT Technician

Position Objective

Reporting directly to the Network Manager, the Junior IT Technician works closely with other IT Technicians to implement and support the ICT Plan and Action Plan across both administrative and teaching functions at St. Andrews International School, Sathorn.

Under the guidance of fellow IT Technicians and the direction of the Network Manager, the Junior IT Technician will primarily focus on Level 1 (Helpdesk Support) responsibilities.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children s/he is responsible for or comes into contact with, as below:

1. To comply with safeguarding policies, procedures, and code of conduct

2. To demonstrate a personal commitment to safeguarding and student/colleague wellbeing

3. To ensure that any safeguarding concerns or incidents are reported appropriately in line with the policy

4. To engage in safeguarding training when required.

Key Responsibilities

• Assists in the implementation and maintenance of the school’s Windows platforms and ICT systems

• Responds to and resolves basic software and hardware issues in line with performance standards (e.g., printers, laptops, displays, mobile devices, MS 365 Office, iOS, Windows, etc.)

• Installs and sets up new computers, peripherals, and software for staff and classrooms; performs updates and configuration changes when required

• Maintains and supports the functionality of ICT labs, classroom equipment, and school-wide ICT systems
  (e.g. projectors, Smart Interactive TVs, printers, access control systems, MIS applications)

• Supports events by setting up audio-visual and ICT equipment (e.g., sound systems, projectors, laptops, screens) to ensure technical success

• Performs proactive maintenance on printers and replaces consumables (e.g., toner) as needed

• Manages and updates the school’s IT inventory to ensure accurate tracking of hardware and software assets

• Coordinates booking and usage of shared ICT resources (e.g., laptops, iPads, lab computers)

• Provides first-line support via phone and helpdesk; escalates unresolved issues to Level 2 or other ICT staff as appropriate

• Assists ICT team with ongoing tasks and cross-functional support when requested

• Prepares and submits reports to the Infrastructure Manager as requested

• Performs other ICT-related duties as assigned by ICT Managers or ICT Director

• Other responsibilities as assigned by the Network Manager and Thailand Managing Director

Position Requirement

• Ability to learn knowledge of new systems quickly and apply them in the work environment

• Have the ability to think creatively and solve problems

• The ability to communicate in clear English

• Excellent customer service skills and telephone manners

• Communicate successfully with people at all levels

• Team Player

Qualifications

• New graduated is welcome

• Experience in the diagnosis of hardware, software and network problems, installation of software and use of common software suites (e.g. MS Office)

• Experience with Apple and Windows operating systems would be a clear advantage

• A diploma in a relevant technical discipline or studies in Information Technology (IT) would be an advantage

Contacts

• Direct reporting Network Manager and Thailand Managing Director

• All staff at School, visitors, and students.

Terms of employment

• Monday to Friday, with working hours of 7:00 a.m. – 4:00 p.m. or 7:30 a.m. – 4:30 p.m., as agreed with the school.

• Standard administrative staff benefit.

• St. Andrews Sathorn are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. To be considered for employment at a St. Andrews Sathorn, pre-employment background checks are mandatory.