Junior Systems Admin/Help Desk
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Summary
A junior IT role at Access TCA: the hire handles level I/II help desk tickets, deploys and maintains Windows/macOS laptops, desktops, printers, and company phones, sets up new users in Active Directory, and supports Microsoft Office, SharePoint, Adobe, and Autodesk software, escalating harder issues to the Systems Administrator.
Jr. Systems Administrator
Reporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documentation and configures hardware/software and solves technical problems.
This is an on-site position.
What you’ll do:
- Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android)
- Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products
- Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access
- Mobile Device support including additions, terminations, policy enforcement and security
- Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively
- Assist the Systems Administrator with company projects
- Other duties, which include inventory and knowledge base management