客戶服務專員

【Job Title】Customer Support & Operations Specialist
【Salary】Commensurate with experience and skills according to company regulations
【Employment Type】Full-Time
【Location】Anping District, Tainan City
【Business Trips】None
【Leaves/Days Off】According to company regulations
【Start Date】Immediate or Negotiable
【Openings】1-2
【English Level】Business Level
【日本語レベル】日常会話レベル
【Job Responsibilities】
1) Handle phone inquiries, primarily for foreign residents or visitors in Japan (e.g., students, workers, and tourists) and Japanese citizens.
2) Guide customers through application procedures for Internet and Networking services.
3) Respond to inquiries regarding our services.
4) Handle customer complaints and inquiries.
5) Maintain and continuously improve support center operations and quality.
◆◆ Comprehensive training program provided, with potential overseas training in Japan depending on business needs and candidate eligibility. ◆◆

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《職務說明》
1. 接聽電話客服專線，主要來電對象為旅日外國人及日本人。
2. 提供服務相關資訊及申辦資料流程協助。
3. 處理客訴案件，提供相關事項的諮詢服務。
4. 協助顧客完成公司提供之服務，幫助顧客解決問題。
5. 確保客服功能正常運作並持續改善提升。
◆◆ 公司會有完整的教育訓練，並視情況至日本受訓 ◆◆

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