Key Account Manager

Job Specifications

• 10+ years of professional experience in IT field
  
• 5+ years of experience as a key Account Manager
  
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  
• Solid experience with IT services (Software engineering, DevOps & Infrastructure, QA)
  
• Experience delivering client-focused solutions and services
  
• Proven ability to spearhead multiple account management projects at a time
  
• Excellent listening, negotiation, relationship building and presentation skills
  
• Strong verbal and written communication skills
  
• Bachelor’s degree in computer science or equivalent field
  

• Act as the main contact point for all account related matters
  
• Build and maintain fruitful, long lasting client partnerships
  
• Maintain a trusted advisor relationship with key stakeholders and executive sponsors
  
• Coordinate with delivery teams to ensure timely and successful delivery according to clients’ needs
  
• Clearly communicate the progress of monthly/quarterly initiatives internally and for the client
  
• Log and track potentials in CRM
  
• Create and maintain stakeholder heat map at assigned accounts
  
• Maintain organic growth by identifying additional areas of engagement
  
• Track and forecast key account metrics (Resources Deployments, Budgets, Growth forecast)
  
• Manage client’s requests and escalations
  
• Build capability in identified areas through hiring, training etc...
  
• Coordinate with HR to ensure high level engagement for deployed staff