L&D & Operations Executive

Duties& Responsibilities

• Support the planning and smooth delivery of training programmes.
• Prepare learning materials, assessments, training resources and classrooms.
• Support learners, trainers and training operations before, during and after each class.
• Ensure all training records and documents are complete, accurate and compliant.
• Handle learner registration, enquiries, payments and general course administration.
• Support the development and improvement of learning materials, assessments and work processes.
• Support learning technologies, training equipment and digital platforms.
• Maintain training resources, inventory and a clean, safe learning environment.
• Support training activities at different venues when required.
• Perform any other duties assigned by the Company.

Requirements

• Diploma, NITEC or equivalent qualification.
• Relevant experience in Learning & Development, Training Administration, Operations or Customer Service is an advantage.
• Good communication and interpersonal skills.
• Organised, detail-oriented and able to manage multiple tasks.
• Responsible, proactive and willing to learn.
• Comfortable using digital tools and learning new technologies.
• Able to work independently and as a team.
• Understands the importance of compliance, confidentiality and data privacy.
• Able to travel to different training venues when required.

WhatMakes You Successful in This Role

We arelooking for someone who:

• Takes ownership and responsibility for their work.
• Checks facts carefully and follows company processes.
• Thinks of solutions before asking for help, and seeks approval before making changes.
• Learns quickly and adapts well to changes.
• Communicates clearly and updates the team promptly.
• Treats learners, trainers and colleagues with respect and professionalism.
• Supports the team and contributes to a positive working environment.

Takes pride in delivering quality work