L1 IT Support Engineer (Wintel / Windows Server)

Job Summary

We are looking for an L1 IT Support Engineer to support a critical enterprise IT environment. This role focuses on daily operations across:

· Wintel (Windows Server, Active Directory)

· Data Center operations (remote monitoring & coordination)

· Backup systems (monitoring and troubleshooting)

The engineer will be responsible for monitoring, initial troubleshooting, incident handling, and operational support to help maintain stable services in a 24/7 offshore environment.

Job Responsibilities

· Work in a 24/7 support model (Shift Rotation).

· Support operations aligned with customer business hours in CET time zone.

· Provide remote support for Windows Server, Active Directory, and end-user systems.

· Monitor infrastructure (Server and Storage).

· Perform initial troubleshooting and execute operational tasks based on SOP.

· Monitor and troubleshoot backup jobs; perform restore tasks when required.

· Handle incidents and escalate issues to L2 / L3 / vendors when needed.

· Join incident calls when required (international environment).

· Update tickets, handover notes, and operational documents clearly (in English).

· Work closely with internal teams, onsite teams, and vendors to support issue resolution.

Job Qualifications

Must Have Skill(s):

- The candidate should be comfortable with troubleshooting and working in a remote operations environment.

- Good working knowledge in the following areas: At least 1 yr of experience

· Wintel (Software Application)

o Windows Server (2016/2019/2022)

o Active Directory (user, group, basic GPO, permissions)

· Basic Networking:

o TCP/IP, DNS, DHCP

· Backup:

o Veeam (or equivalent)

· Data Center fundamentals:

o Understanding of server, storage, virtualization concepts

o Ability to analyze alerts and coordinate remote troubleshooting

Good to Have Skill(s):

· Experience with ITSM tools (ServiceNow or equivalent)

· Experience with monitoring tools (Zabbix, SolarWinds, PRTG, etc.)

· Basic knowledge of VMware / Hyper-V

Work Arrangement:

Work location: Paseo Makati / Cebu IT Park
Work schedule: Rotational, 24x7 Operation
Work set-up: Hybrid/WFH