L2 Cloud Systems Admin for an IT Services Company - Remote

L2 Cloud Systems Admin for an IT Services Company - Remote

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MRF 320741

Is This YOU? Then We Want to Meet You!
You are a motivated and customer-focused Level II system administrator who supports our clients Hybrid Cloud Infrastructure. You have hands-on expertise in server/OS, networking, and storage systems, and will play a critical role in supporting multiple client’s environments.

You know how to:

• Install, configure, and maintain servers, network devices, and storage systems following pre-defined process.

• Monitor system performance and make recommendations for improvements.

• Implement automation scripts to streamline routine tasks at the direction and support of our engineering department.

• Support network infrastructure, including switches, routers, and firewalls.

• Assist in implementing network improvements through the direction of the engineering department

• Support storage solutions, ensuring data integrity and availability.

• Support regular backups and disaster recovery testing at the direction of the engineering department and know process documentation.

• Experience patching various devices with known process and tools during a patching cycle

• Manage virtual machines, storage accounts, and networking within cloud environments such as AWS, Azure, or GCP.

• Support and troubleshoot Citrix virtual applications and desktops, including issues related to user sessions, profile management, and connectivity.

• Assist with maintaining and upgrading Citrix infrastructure components such as

• Connector Servers, Virtual Desktop Agent, Citrix Delivery Controllers, StoreFront, and NetScalers.

• Support robust IAM policy and security measures within the public cloud.

• Build/Maintain detailed documentation of IT systems, configurations, and procedures.

• Ensure compliance with organizational policies and industry standards.

Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.


When you join LTVplus Your Mission will be to:
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Technology proficiencies:

• Proficient with server operating systems (e.g., Windows Server, Linux, VMware).

• Strong networking knowledge (e.g., Firewalls, Switches and Routers).

• Experience with storage technologies (e.g., NAS, SAN, backups solutions).

• Working experience with Observability tools (e.g., Logic Monitor, RMM).

• Familiarity with Scripting tools (e.g., PowerShell, Python).

• Working knowledge of cloud platforms (e.g., AWS, Azure, GCP).

• Experience with cloud platforms (e.g., AWS, Azure, GCP).

• Familiarity with ITIL processes and ITSM tools.

• Experience working in an MSP multi-tenant environment

• Certifications such as Microsoft Certified: Azure Administrator, CCNA, or VMware VCP.

• Experience with Citrix technologies such as Citrix Cloud/Virtual Apps and Desktops, Citrix

• Studio, Citrix Director/Monitor, and Citrix ADC/NetScaler.

• Citrix certifications (e.g., CCA-V or CCP-V) are a strong plus.

Working conditions

• Full-time position.
• Ability to work in a 24/7 support environment, including evenings, weekends, holidays, or rotating shifts as needed.
• Primarily remote work with prolonged periods of sitting and computer use.
• Must maintain a reliable internet connection and professional remote work environment if working remotely.
• May be required to participate in on-call rotations and respond to critical incidents outside normal business hours.
• Fast-paced environment requiring the ability to manage multiple priorities while meeting SLA commitments.

Schedule:

• 12-hour rotational shift (6:00 PM–6:00 AM Mountain Time)
• Shift A:
  • Week 1: Sunday–Wednesday
  • Week 2: Sunday–Tuesday
• Shift B:
  • Week 1: Wednesday–Saturday
  • Week 2: Thursday–Saturday

Candidates must be flexible to work either shift. Shift preferences can be noted but are not guaranteed.

PLEASE FILL OUT THIS FORM: Skills Assessment Form

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

(only shortlisted candidates will be contacted)

Rate: USD1,100 - 2,000/month