L2 Production Support Engineer

We are seeking an experienced L2 Production Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing high-level support for production applications, ensuring their availability and performance. You will work closely with development teams to troubleshoot issues, implement fixes, and enhance application performance. Key responsibilities include monitoring application performance using tools like Splunk and Grafana, responding to incidents, and performing root cause analysis to prevent future occurrences. You will also be involved in maintaining documentation and providing training to junior team members. The successful candidate will possess strong skills in SQL and Unix, along with a solid understanding of application support processes. If you are passionate about delivering exceptional support and thrive in a fast-paced environment, we encourage you to apply.