L2 Mainframe Production Support Engineer

Role Description :

Mainframe level 2 Production support. Tech stack and roles and responsibilities include :

Tech Stack :

- COBOL, JCL, VSAM, DB2 for application support

- FileAid, FileManager, FileMaster for file management

- Changeman, Endevor for package management / deployment

- SAR for viewing jobs - prod.

- SFTP jobs for secure file transfer between two systems

Roles and responsibilities :

- Troubleshooting : Analysing complex issues and identifying solutions to problems. This includes quickly diagnosing and resolving issues to minimize downtime.

- Technical support : Answering technical support queries and implementing fixes for application problems.

- Incident management : Communicating technical information to non-technical users, listening to users' concerns, and providing regular updates on incident management.

- Performance optimization : Enhancing the efficiency and speed of mainframe operations.

- Application monitoring : Tracking the performance of applications.

- Documentation : Creating and maintaining documentation for supported applications.

- Cross-functional teams : Working on cross-functional teams to proactively address support issues.

- Escalated issues : Handling escalated issues that Level 1 support is not equipped to handle.

- Hardware repair : Coordinating depot services or performing in-house hardware repair.

- Software installations : Installing software.

- Configuration issues : Handling configuration issues.

- Break/fix : Handling break/fix issues.

- Mainframe production support professionals should have excellent verbal and written communication skills.