L2 Support Engineer
Posted Updated 26
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Summary
L2 Support Engineer in Mumbai providing second-level technical support and troubleshooting for clients' software and hardware, monitoring system performance and maintaining documentation. Core stack includes SQL, Windows and Linux administration, monitoring tools, and Java for troubleshooting.
We are seeking an L2 Support Engineer to join our dynamic team in Maharashtra. The ideal candidate will be responsible for providing high-level technical support and troubleshooting for our clients' systems and applications. This role requires a strong understanding of various operating systems and programming languages, as well as excellent problem-solving skills.
Key Responsibilities:
- Provide second-level support for technical issues related to software and hardware.
- Troubleshoot and resolve issues in a timely manner, ensuring minimal disruption to client operations.
- Monitor system performance and conduct regular maintenance to ensure optimal functionality.
- Collaborate with other technical teams to escalate and resolve complex issues.
- Document all support activities and maintain accurate records of client interactions.
- Assist in the development and implementation of support processes and procedures.
Required Skills:
- Proficiency in SQL for database management and queries.
- Strong knowledge of Windows and Linux operating systems.
- Experience with monitoring tools and techniques to ensure system reliability.
- Familiarity with Java programming for troubleshooting and support.
- Excellent communication skills to interact effectively with clients and team members.
If you are a motivated individual with a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity. Join us in delivering top-notch service to our clients and enhancing their operational efficiency.