Desktop Support Engineer L1 And L2

Desktop Support Engineer L2

Client Company: Tech Mahindra

Payroll Company: Fidelis Technology Pvt. Ltd.

Position: Desktop Support Engineer L2

Experience: 1.5+ Years

CTC: 3.2 LPA

Approx. In-Hand: 20,000 per month

Working Days: 6 Days

Share your Resume if ur ok with this requirements

: mohamed.a@fidelistech.com

Interview Mode: Face-to-Face (F2F)

Job Location: Malad West, MumbaiJob DescriptionWe are looking for an experienced Desktop Support Engineer L2 to join our team. The candidate will be responsible for providing L2 technical support, troubleshooting desktop-related issues, and ensuring smooth IT operations for end users.

Key Responsibilities

• Provide L2 technical support for desktops, laptops, and peripherals.
• Troubleshoot Windows OS, software, hardware, and connectivity issues.
• Install, configure, and troubleshoot desktop applications and software.
• Troubleshoot LAN, Wi-Fi, printer, and other basic network-related issues.
• Handle user account, password, and access-related issues.
• Troubleshoot Microsoft Office / Microsoft 365-related issues.
• Perform hardware and software troubleshooting and replacement coordination.
• Escalate complex technical issues to the appropriate support teams.
• Maintain proper documentation of incidents and resolutions.
• Follow IT support procedures, SLA requirements, and escalation processes.

Required Skills

• 1.5+ years of experience in Desktop Support / IT Support / Technical Support.
• Good knowledge of Windows OS and desktop troubleshooting.
• Knowledge of hardware, software, networking, and peripheral troubleshooting.
• Basic knowledge of Active Directory, DNS, DHCP, LAN/WAN and TCP/IP.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work in a 6-day working environment.

Interview & Location Details

Interview Mode: F2F

Work Location: Tech Mahindra Business Services Paradigm Towers, 5th Floor, A Wing Malad Rajan Pada, Mindspace Malad West, Mumbai 400104

Interested candidates can apply with their updated resume.