Lead Application Support Engineer / Sr. Application Support Engineer

Roles and Responsibilities: -

• As a production support engineer, you would be responsible for your team - for resolving the production support issues within a given SLA.
• Build functional knowledge of the system under support and ensure effective troubleshooting of support tickets raised by the customer.
• Build a knowledge base of issues and effective fixes for the same.
• Responsible for identifying issues that require permanent code fixes and ensure tracking of the same till delivery from the implementation team.
• Responding to incidents and coordinating with the infrastructure, network and other teams to resolve issues.
• Responsible for monitoring and responding to open tickets submitted through an incident management system.
• Keeping a record of configuration changes and scheduling application updates.
• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.
• Develop scripts and work with a team to automate repeatable manual tasks.
• Responsible for troubleshooting and resolving application or infrastructure issues.
• Proactively monitor logs to identify RCA of issues.

Skills Required: -

• Knowledge of OS Linux (RHEL 6+ ) and Windows .
• Deep Knowledge of SQL Queries
• Deep Knowledge of Shell Scripting (LINUX), parsing, scheduling, port forwarding etc.
• Knowledge of log monitoring and correlation to what is wrong with the deployment.
• Have functional knowledge of Loan Origination Systems.
• Hands on Experience on Java, Oracle, SQL, MySQL and performance tuning.
• Knowledge on Patch deployments and App/web layer configurations (Nginx,Apache tomcat , Jboss ) .
• Knowledge on SDLC
• Excellent written & verbal communication
• Good analytical and problem-solving abilities
• Good team player with the ability to deliver