Lead Business Analyst - Sales Operations
Position Overview
We are seeking an experienced Business Analyst to lead Salesforce implementation, optimization, and management at Applus+ IDIADA from a business perspective. This strategic role bridges business needs and technology solutions, transforming sales processes through effective system implementation and data-driven insights.
Key Responsibilities
Team Leadership & Management
- Manage and mentor a team of 2 Salesforce professionals
- Coordinate activities, assign tasks, and monitor performance
- Foster a collaborative environment focused on continuous improvement
Salesforce Implementation & Business Analysis
- Lead end-to-end Salesforce implementation projects and enhancements
- Analyze and translate user needs, management requirements, and company objectives into effective Salesforce solutions
- Maximize platform capabilities while minimizing unnecessary customization
- Ensure best practices in configuration and business process design
- Act as primary liaison between business stakeholders and technical teams
- Identify opportunities to streamline sales workflows through technology
Reporting & Business Intelligence (Team Oversight)
- Integrate data from Salesforce, SAP, and other tools to provide holistic business insights
- Define, track, and analyze Key Performance Indicators (KPIs) for sales operations
- Extract actionable insights and communicate findings to management
- Coordinate development of dashboards and visualization tools
Data Management & Systems Integration
- Oversee database management, data mining, and data cleansing activities
- Manage data flow between Salesforce, SAP, and other enterprise systems
- Conduct regular data quality assurance activities
- Establish data governance standards
Training & Enablement
- Develop training materials in the learning management system
- Lead training sessions with Salesforce team support
- Communicate effectively with stakeholders at all organizational levels
- Gather user feedback and translate it into actionable improvements
Experience & Technical Skills
- 5-7 years in business analysis with CRM focus and proven Salesforce implementation leadership
- Deep knowledge of Salesforce platform, SAP integration, and enterprise BI tools
- Expertise in sales process reporting, data analysis, and business intelligence
- Experience with data mining, visualization, system integrations, and APIs
- Proven track record managing teams and translating business needs into technical solutions
Leadership & Soft Skills
- Strong analytical, problem-solving, and stakeholder management abilities
- Experience leading teams and cross-functional projects
- Ability to define and track KPIs for complex sales processes
- Excellent communication skills
- Proactive, solution-oriented mindset with strong organizational skills
Applus IDIADA is committed to equality, diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone.