Lead Business Analyst – Utilities
Summary
Lead Business Analyst supporting a major electricity utilities transformation program in Melbourne: leading a team of BAs, mapping current/future-state processes, and driving business readiness for billing, metering and customer system changes. Requires utilities experience, CIS/billing transformation background, and change/operational readiness expertise.
About the role
Our client is seeking an experienced Lead Business Analyst to support business readiness across a major electricity utilities transformation program. This role combines BA leadership, process analysis and operational readiness, ensuring business teams are prepared for significant technology and process changes.
Key responsibilities
Lead BA activities, providing guidance and quality oversight to Business Analysts.
Gather requirements and map current-state and future-state processes.
Develop business readiness assessments, criteria and reporting.
Assess operational impacts across people, processes, systems and data.
Support billing, metering and customer system validation, testing and implementation.
Coordinate change impacts, stakeholder engagement, training and adoption activities.
Work closely with business leaders, technology teams and Systems Integrators.
Identify opportunities for improvement through AI and automation.
About you
Strong Lead BA experience managing teams of 3+ BA's
Utilities experience essential, preferably electricity distribution or energy retail.
Experience across billing transformation, CIS or customer and revenue systems.
Strong business readiness, operational transition and change impact assessment experience.
Excellent requirements gathering, process mapping and stakeholder engagement skills.
Experience supporting testing, implementation and business adoption.
Practical experience using AI or automation within business analysis or transformation.
If you would like to know more, please contact Bini James at bini.james@talentinternational.com or hit Apply Now