Lead Guest Service Associate - Sales & Guest Experience (LaGrange )

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities:

• Selling wax passes.

• Opening and closing procedures of the center.

• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.

• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.

• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.

• Responsible for educating guests on current in-center promotions.

• Responsible for checking their schedule on a weekly basis.

• Responsible for arriving to work on time wearing the appropriate dress code and name tag.

• Responsible for following all corporate policies and procedures.

• Participation in community events and street team marketing when requested.

• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).

• Participate on Strut Bloomfire by actively commenting on questions and posts.

• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.

• Responsible for maintaining and exceeding center and individual goals.

• Responsible for center cleanliness

• Other duties as assigned.