Lead Medical Support Assistant

The Lead Medical Support Assistant will support the Specialty Care Service with the Iowa City VA Health Care System. The Lead Medical Support Assistant must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities with staff and patients. The incumbent provides medical administrative support to one of more outpatient clinics and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinic.

NOTE: The 2-page Resume requirement does not apply to this position. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage. The Lead MSA evaluates training records and determines training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to: Conducting phone audits Distributing and balancing the workload among employees in accordance with established work flow or job specialization Assuring timely accomplishment of the assigned work flow or job specialization Assuring timely accomplishment of the assigned workload. Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities Obtaining assistance from the supervisor on problems that may arise. Provides on the job training for employees in accordance with established procedures and practices. Ensuring accurate and timely scheduling of appointments Providing guidance to staff members, to include changes in policies and procedures, creating and maintaining employee work schedules, and acting as a liason among Advanced MSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.