Level 1 Technical Service Desk Support
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Summary
Entry-level IT help desk technician providing first-line support for hardware, software, and network issues — password resets, device setup, ticket documentation, and escalations — for international teams. Core stack: Windows 10/11, Microsoft 365, Active Directory, remote tools, and ticketing systems. Fluent English is required.
English required (native or bilingual)
We’re looking for an entry level IT Support Technician with
excellent English communication who’s ready to start or grow their
career in IT. You’ll provide first level technical support and work
closely with international teams in a fast paced, tech driven environment.
Requirements
What You’ll Do
- Provide first level IT support for hardware, software, and
network issues
- Help users with password resets, software installs, and updates
- Set up and support laptops, desktops, printers, and mobile devices
- Support users in person and remotely (chat, email, remote tools)
- Track IT equipment, software, and licenses
- Document support tickets and solutions
- Escalate complex issues when needed
- Follow IT security and data protection policies
Requirements
Technical Skills
- Windows 10 and 11 and basic macOS support
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic networking (IP, DNS, DHCP)
- Active Directory basics (users and password resets)
- Remote tools (TeamViewer, AnyDesk, RDP)
- Ticketing systems like Zendesk or Freshdesk
- Support for printers and peripherals
Requirements
- 1 year of IT support or help desk experience
- Technical degree, certification, or equivalent experience
- Strong communication and problem solving skills
- Customer focused and team oriented
- English fluency is required
Benefits
✔ Competitive Salary Packages
✔ Paid Sick Days
✔ Continuous Training and Growth
✔ Performance based Incentives
✔ Private Health Insurance
✔ Christmas Bonus
✔ Supportive culture that values employee well being
Passion meets purpose and every day feels like a win.