MAC Customer Support Analyst with Security Clearance

Job Description • Act as the primary escalation point from Tier I support for issues involving macOS systems, including macOS desktops, laptops, and related peripherals. • Diagnose and resolve complex technical issues such as system performance, connectivity, and software compatibility problems, with minimal supervision. • Provide in-depth support for macOS tools, including device enrollment (e.g., Apple Business Manager), system imaging, and mobile device management (MDM) configurations. • Del…