Medical Assistant
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Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties.
- Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties.
- Collects payments
- Takes incoming and outgoing telephone calls
- Schedules patient appointments for clinics, and diagnostic testing
- Prepares a variety of requests for patient diagnostic testing
- Processes billing/insurance information
- Prepares/sends out reminder cards/letters to cancel and reschedule appointments;
- May order supplies
- May perform administrative duties
- Performs related duties as required.
Knowledge, Skill, And Ability:
Knowledge of the principles and practices of clinical office management; knowledge of medical terminology; considerable interpersonal skills; oral and written communications skills; ability to operate office equipment, which may include computers, printers, scanners, fax machines, and other automated equipment; ability to schedule and prioritize workflow.
Experience And Training:
Two (2) years of direct face-to-face customer service experience.
Substitutions Allowed:
Graduation from a medical office assistant program may be substituted for the general experience.