Mgr, Quality Assurance

This position provides high level support in the oversight of compliance and contract file completion and is responsible to enforce and carry out Company policy. Exercises initiative, judgement, and knowledge of company and regulatory practices and organization. Works closely with executive sales management to contribute to the development and validation of company compliance activities.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations

The scope of the Quality Assurance Manager’s responsibilities and duties include the following:

1. Review the accuracy and appropriate preparation of contract documents and files. Communicate deficiencies identified to the appropriate office personnel for correction. (70%)
2. Provide direction and coordinate the quality assurance activities of office personnel in support of the real estate offices. (15%)
3. Act as liaison between staff, managers, and agents. (10%)
4. Perform any additional responsibilities as requested or assigned. (5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in business administration or related field; or equivalent work experience.

Experience:

• Three to five plus years of related experience and demonstrated supervisory skills.

Knowledge and Skills:

• Knowledge of real estate, title and /or mortgage business helpful.
• Strong computer skills; proficient in Microsoft Office products, including Word, Excel, Publisher and Access.
• Excellent oral and written communication skills.
• Effective interpersonal skills and leadership abilities. A customer-service focus.
• Effective analytical, problem-solving and decision-making skills. Attention to detail and quality, team player, takes initiative.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer