Missile Defense Agency (MDA) NOC Technician III with Security Clearance
Summary
Monitor and analyze network events 24/7 using ServiceNow and fault management tools to triage and resolve security incidents for a government defense agency.
Primary Responsibilities: •Create and update tickets utilizing Service Now. •Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. •Incident Correlation and Fault Analysis: o Proactively analyze alarms o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information o Identifying the fault condition and its impacts o Isolating root causes o Coordinating correction …