Network Operations Center (NOC) Technician II with Security Clearance
Summary
Monitor and resolve network incidents 24/7 using ServiceNow and JIRA, ensuring rapid communication and root-cause analysis for government IT infrastructure.
Primary Responsibilities Responsible for performing with the following duties: Create, update, and monitor incident tickets using ServiceNow ITSMS / JIRA. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers. Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Support fau…