Must be open to rotating shifts. Responsible for assisting with the following duties: •Create and update tickets utilizing Service Now. •Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. •Incident Correlation and Fault Analysis: o Proactively analyze alarms o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information o Identifying the fault condition and it…