Modern Workplace Engineering Manager

• Lead, mentor, and develop a team of Modern Workplace engineers and administrators through regular coaching, performance reviews, one-on-one meetings, and professional development planning.
• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration platforms, identity and access management, security, automation, and device-management technologies.
• Act as a senior escalation point for complex incidents, service disruptions, architectural decisions, and challenging implementation issues, guiding the team toward effective and sustainable solutions.
• Participate in technical discovery, solution architecture, configuration, testing, deployment, troubleshooting, and documentation for critical initiatives and complex projects.
• Review technical designs, scripts, configurations, implementation plans, and operational documentation to ensure quality, security, scalability, and long-term maintainability.
• Manage work intake, prioritization, resource allocation, project execution, and follow-through across operational activities and strategic initiatives.
• Translate departmental strategy and organizational requirements into technical roadmaps, delivery plans, engineering priorities, and clear team assignments.
• Establish and maintain engineering standards, technical procedures, documentation practices, and accountability frameworks that improve consistency and operational efficiency.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Collaborate with Information Security, Infrastructure, Enterprise Applications, Service Management, and other IT teams to deliver integrated, secure, and reliable workplace solutions.
• Partner with senior leadership on platform strategy, architecture, workforce planning, budgeting, vendor management, and continuous service improvement.
• Support incident, problem, change, request, release, and configuration-management processes while monitoring platform health, service performance, technical debt, workload distribution, and delivery outcomes.
• Promote automation, scripting, standardization, and repeatable engineering practices to streamline operations and improve service reliability.
• Evaluate emerging technologies, identify opportunities for improvement, and communicate technical risks, dependencies, resource requirements, and recommendations to relevant stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions, ensuring alignment between technical execution and organizational objectives.

Requirements

• At least seven years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical discipline.
• At least three years of experience in formal people management, supervision, technical leadership, or team leadership, with demonstrated success in developing technical talent.
• A bachelor's degree in a relevant field or equivalent professional experience in place of a degree.
• Strong hands-on expertise in Microsoft 365 administration and experience across at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
• Proven experience designing, implementing, troubleshooting, and supporting enterprise-scale technology solutions in complex IT environments.
• Demonstrated ability to diagnose and resolve complex technical issues, manage escalations, and guide engineers through effective problem-solving.
• Experience reviewing technical architecture, scripts, configurations, deployment plans, and operational documentation to ensure security, quality, and supportability.
• Strong people-management capabilities, including coaching technical employees, managing performance, identifying skills gaps, and supporting career growth.
• Experience managing competing operational priorities, technical escalations, projects, and resource requirements while maintaining service quality and delivery timelines.
• Working knowledge of IT service management, information security, governance, change management, and operational best practices.
• Familiarity with technologies such as Microsoft Intune, Windows and macOS device management, MECM, Autopilot, Microsoft Teams, SharePoint, OneDrive, Entra ID, Power Platform, and Copilot.
• Strong technical judgment, organizational skills, and decision-making capabilities, with the ability to balance strategic planning and hands-on execution.
• Excellent communication and stakeholder-management skills, including the ability to explain technical concepts, communicate risks, and collaborate effectively across multidisciplinary teams.
• A proactive, continuous-improvement mindset, with a commitment to operational excellence, knowledge sharing, innovation, and inclusive team development.

Benefits

• Competitive compensation: Annual salary range of $96,954 to $155,153, with a target hiring range of $107,132 to $144,945, depending on qualifications, skills, experience, internal equity, and other relevant considerations.
• Comprehensive healthcare: High-quality medical insurance with low deductibles.
• Dental and vision coverage: Low-cost or no-cost dental and vision insurance plans.
• Generous paid time off: Five weeks of paid leave annually, in addition to nearly a dozen paid holidays.
• Retirement benefits: Employer-funded retirement contributions to support long-term financial security.
• Tuition assistance: Access to a free tuition program supporting continued education and professional development.
• Parental leave: Benefits designed to support employees and their families during important life transitions.
• Mental health and well-being: Access to resources that promote emotional well-being and a healthy work-life balance.
• Remote work flexibility: The opportunity to work remotely from an approved U.S. state, with a reliable internet connection and a dedicated, appropriately equipped workspace.
• Professional growth: Opportunities to strengthen technical leadership, develop engineering talent, and influence enterprise technology strategy.
• Inclusive work environment: A culture that values diverse perspectives, collaboration, innovation, and meaningful contributions.