NOC Engineer (L1/L2)
Summary
L1/L2 Network Operations Center engineer in Kuala Lumpur monitoring enterprise IT infrastructure on rotational follow-the-sun shifts — triaging alerts, investigating incidents, preparing handovers, and improving runbooks. Core stack: Windows/Linux, cloud, and tools like SCOM, Dynatrace, ServiceNow, and Nexthink; ITIL Foundation cert required.
Salary: RM 7,000 – RM 10,000 per month
About the role
NOC Engineer (L1/L2) position supporting a global follow-the-sun service in a Network Operations Center environment. The role involves monitoring enterprise IT infrastructure, investigating incidents, and providing application and IT service operations support.
Key responsibilities
Assess alerts, prioritize incidents, perform diagnostic checks, and analyze technical evidence
Identify potential root causes and determine when specialist support is required
Investigate incidents beyond routine first-line support
Follow established procedures and maintain accurate incident records
Prepare clear shift handovers and develop or improve operational runbooks and knowledge articles
Identify recurring incidents, reduce alert noise, and improve monitoring or operational processes
Collaborate effectively with technical teams, service providers, and stakeholders across different regions
Work agreed rotational or scheduled shifts supporting a global follow-the-sun service
About you
Practical experience in IT operations, infrastructure monitoring, a Network Operations Center (NOC), application support, or IT service operations
Foundational to advanced understanding of enterprise IT infrastructure, networks, Windows/Linux operating systems, applications, cloud services, databases, middleware, and service dependencies
Hands-on experience with enterprise monitoring, observability, and ticketing platforms such as Microsoft SCOM, Dynatrace, ServiceNow, Nexthink, or equivalent tools
ITIL Foundation certification is required
Practical understanding of incident management, problem management, escalation procedures, and service restoration
Good spoken and written English, strong attention to detail, sound judgment under pressure
Basic scripting or automation knowledge is an advantage
Exposure to mainframe environments is an advantage
Approximately five years of relevant experience is preferred for candidates handling advanced L2 responsibilities