IT Support Engineer (Retail Industry)
Summary
Level 2/3 IT support engineer for a retail/e-commerce operation in Kuala Lumpur: administering Shopify, troubleshooting API/webhook integrations across third-party services, performing root cause analysis, and doing light full-stack development. Salary RM8,000–12,000/month.
Salary: RM 8,000 – RM 12,000 per month
Proven experience supporting retail or e-commerce platforms, with a strong understanding of digital commerce operations and customer-facing systems.
Strong technical expertise in system integrations, including APIs, webhooks, data flows, and connectivity between multiple business applications and platforms.
Ability to independently investigate, troubleshoot, and resolve complex integration issues across interconnected systems and third-party services.
Hands-on experience administering and supporting Shopify environments, including platform operations, maintenance, incident resolution, and technical support.
Solid understanding of e-commerce business processes, including order lifecycle, payment gateways, inventory synchronisation, fulfilment workflows, and external platform integrations.
Capable of providing Level 2/Level 3 technical support, performing root cause analysis, implementing fixes, and driving permanent resolutions to recurring issues.
Experience delivering light development and enhancement work, including troubleshooting code, supporting integrations, and contributing to platform improvements in a full-stack environment.
Strong analytical and problem-solving mindset with the ability to take ownership of technical challenges, beyond ticket coordination and escalation, while working effectively with cross-functional stakeholders.