*Now Open* Program Director, Glenmore Manor (Supportive Housing)

Do you have Supportive Housing Experience?

Reporting Relationship: The Program Director reports to and is supervised by the Program Coordinator.

Position Summary:

Under the supervision of the Program Coordinator, the Program Director ensures quality care and oversees functions of the program according to regulatory bodies and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional, and social needs of tenants. The Program Director provides supervision of all of the programs’ services and works to develop, implement, track, report, and evaluate measurable outcomes.

Principal Duties and Functions:

• Responsible for overseeing all aspects of the sites’ service delivery, compliance to contracts, targets (case management, substance abuse, employment, housing retention, medical, mental health, chart compliance, recreational and group activities).
• Provides leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of targets and benchmarks.
• Interviews, hires, and sets up trainings for program personnel to reach program goals.
• Conducts performance evaluations, disciplinary actions, resignations, and terminations.
• Plans and interprets all policies and procedures for staff; ensure training and implementation of all policies and procedures in accordance with funder and AAPCI requirements.
• Plans and organizes program activities to maximize program contract's goals and performance targets as outlined.
• Facilitates interdepartmental communication and conducts regular staff/departmental meetings.
• Ensures accurate and timely reporting of statistical information for both AAPCI management and regulatory agencies (DOHMH, OTDA, OMH).
• Works collaboratively with property management staff to ensure effective communication as it relates to incidents, repairs, rental arrears, and complaints.
• Conducts periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to tenants.
• Organizes onsite and offsite training opportunities for professional development of staff.
• Collaborates with Assistant Program Director in the implementation of crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Serves as the Incident Commander and reports all serious incidents to the Program Coordinator, DOHMH and OTDA.
• Participates in all trainings, meetings, IRC meetings, internal and external audits.
• Ensure completion of all required documentation including DOHMH surveys, audits and required input into CAPS and TMS.
• Perform other job-related duties as may be assigned or required.