*Now Open* Case Manager ,Glenmore Manor (Supportive Housing)

Do you have Supportive Housing Experience?

Reporting Relationships: Case Manager reports to Assistant Program Director.

Principal Duties and Responsibilities:

Under the general supervision of the Assistant Program Director, Case Managers are expected to perform the following principal duties and responsibilities.

• Conduct intake, in-depth assessments and interviews to determine eligibility for the program prior to program entry.
• Use a Person-Centered approach to help tenants set goals, identify interests, and address concerns.
• Get to know tenants and their psychosocial history in order to provide strategic interventions and services.
• Develop and update support plans, case notes and other documents related to a tenants file and in accordance with funder requirements.
• Coordinate care and supports for tenants with the guidance of Assistant Program Director and the social services team.
• Support tenants in exploring and pursuing employment, education, volunteering, and other activities.
• Provide ongoing life skills development including problem solving and skill development to aid in the tenants' process of improving independence and quality of life.
• Provide specialized and targeted interventions when tenants are at risk of eviction.
• Advocate and connect tenants to medical, mental health, and other supportive counseling services.
• Provide outreach in order to engage tenants who do not follow through with appointments and case management.
• Regularly coordinate care with all collateral contacts, including but not limited to family, providers, ACS and APS, DOE, etc.
• Maintain a strengths-based perspective to engage all members of the family in order to help improve family functioning.
• Link tenants with vital community resources including medical, mental health, substance abuse treatment and support groups.
• Engage with community partners to provide services onsite and offsite. Conduct visits in the tenant’s unit to ensure compliance with lease and program rules.
• Attends all internal trainings, development conferences and other trainings scheduled by funding agency.
• Enlist the support of property management as appropriate for wellness checks.
• Effectively guide tenants through the process of application, qualification, re-determination for SSI, SSDI, Medicaid, Medicare, HRA, SNAP and other services as needed.
• Ensures compliance with organizational standards of confidentiality in handling of records and maintains accurate and up to date tenant files.
• Participate in program events and conduct weekly group activities.
• Track and report services/outcomes and provide data updates on tenants according to organizational and funder requirements.
• Performs other related duties as may be requested by immediate supervisor and in his/her absence the Program Director.