Operation Manager

We are a leading Corporate DSA based in Nagpur, associated with 25+ leading banks and NBFCs, specializing in Home Loans, Business Loans, Personal Loans, LAP, and Working Capital Finance. We are scaling our operations and looking for a dynamic leader to head our entire operations vertical.
We are seeking a highly experienced and process-driven Operations Head to lead, streamline, and manage the entire end-to-end loan operations process. The ideal candidate will be responsible for ensuring smooth file processing, bank coordination, disbursement tracking, and maintaining high operational efficiency.

KEY ROLES & RESPONSIBILITIES:A. Operations Management:Oversee end-to-end loan operations process - from file login to disbursement.

Manage complete documentation check for all Product Types - Home Loan, Business Loan, Personal Loan, LAP, etc.Ensure accurate verification of Loan Amount, Existing Loans, Existing EMI, CIBIL, and customer eligibility.

Develop and implement Standard Operating Procedures (SOPs) for operations team.Minimize errors, pendencies, and rejection ratio at bank level.B.

Lead and manage a team of Operations Executives, Credit Managers, and Back Office Staff (10-20 Members).

Assign daily work routine, track login status, and ensure TAT (Turn Around Time) is maintained.

Conduct regular training for team on new bank policies, product updates, and documentation.

Monitor daily performance metrics - Total Logins, Login Amount, Pending Cases, Disbursements with bankers, credit managers, and bank operations team for faster approvals.

Build strong relationships with banking partners to ensure priority processing of files.Resolve all operational queries and escalations related to login, documentation, and disbursement.

REQUIRED SKILLS & QUALIFICATIONS:

Technical Knowledge: In-depth knowledge of all loan products, credit policies, bank login portals, CIBIL, FI, and documentation process.

Leadership: Proven ability to lead and motivate a large operations team.Communication: Excellent communication, negotiation, and management

skills - Advanced English & Hindi.Analytical: Strong analytical skills with proficiency in MS Excel, CRM, and Loan Management Software.

Other: High attention to detail, ability to work under pressure, and meet tight deadlines.