Oracle Application Support Analyst (Oracle EBS/Fusion SCM)
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Summary
Provide functional and production support for Oracle EBS/Fusion applications with a focus on Supply Chain (SCM) modules — resolving incidents within SLAs, doing root cause analysis, writing functional specs and test cases, and using SQL for data validation. Onsite role in Pune for candidates with roughly 1.5–3 years of Oracle support experience.
Role & responsibilities
- Provide functional and production support for Oracle EBS/Fusion Applications and resolve incidents, defects, and service requests within defined SLAs.
- Work closely with business users to understand requirements, troubleshoot issues, and provide effective solutions.
- Perform root cause analysis and support application enhancements, upgrades, and releases.
- Analyze business processes and prepare functional specifications, test scenarios, and test cases.
- Support SIT, UAT, regression testing, and defect management activities.
- Collaborate with technical teams, Oracle support teams, and stakeholders to ensure smooth application operations.
- Use SQL for data validation, analysis, and issue investigation.
- Maintain documentation and provide regular updates on support and enhancement activities.
Preferred candidate profile
- 1.5 to 2.5 years of experience in Oracle EBS/Fusion Application Support.
- Strong functional knowledge of Oracle Supply Chain (SCM) modules.
- Experience in production support, incident management, and business user support.
- Good understanding of Oracle business processes and functional workflows.
- Basic SQL knowledge for troubleshooting and data validation.
- Experience in requirements gathering, functional analysis, and testing activities.
- Familiarity with ServiceNow, Jira, or similar ticketing tools is preferred.
- Strong communication, analytical, and problem-solving skills.