Order Desk - RMA/Parts Support

Schedule: MON-FRI (8:30 AM – 5:30 PM)

Duties and Responsibilities

Duties and responsibilities may include but are not limited to the following:
Handling product returns.
Distributing RMAs (Return Merchandise Authorizations).
Performs put away of merchandise and parts.
Identify inventory discrepancies in Service Stock.
Safely operate an order picker, reach truck, sit down counterbalance, or powered pallet jack.
Accurately receive, transfer, and check UPC labeled inventory using an RF scan-gun.
Assist in parts department support, receiving, and picking.

Skills and Specifications

Proficiency with Microsoft Office Applications.
Excellent communication skills (written/verbal) and interpersonal skills.
Demonstrated organizational ability and follow-through.
Demonstrated ability to work in a fast-paced, dynamic environment.
Demonstrated ability to work harmoniously in a team as well as autonomously.
Strong attention to detail.
Excellent customer service skills.
Strong sense of urgency.
Must be able to lift at least 50 lbs without assistance using proper lifting techniques and/or with the assistance of a pallet jack.
Must be able to stand and walk for extended periods of time.
Must be able to work overtime as needed.

Education and Qualifications

Minimum of a GED or High School Diploma, though an Associate’s degree would be considered an asset.
Must have intermediate computer skills and be familiar with RF scan-guns.
Minimum of 3 years of relevant work experience, specifically dealing with returns and RMAs.
Minimum of 1 year forklift experience required; certification preferred.