Outreach Case Manager - Drop In Center

About Bill Wilson Center:

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Outreach Case Manager is responsible for providing direct support, outreach, advocacy, and case management services to youth and young adults ages 18-24 experiencing homelessness or housing instability. This position works closely with individuals in the community to build trusting relationships, assess immediate and long-term needs, and connect participants to critical resources including housing, employment, education, healthcare, mental health services, and life skills support.

The Outreach Case Manager conducts street outreach, community engagement, workshops, opioid education and awareness, crisis intervention, and ongoing case management to help youth achieve stability, self-sufficiency, and personal goals. The ideal candidate is compassionate, trauma-informed, culturally responsive, and committed to empowering vulnerable youth populations through strengths-based support and advocacy.

This role requires strong communication skills, the ability to work independently in community settings, and experience engaging high-risk or underserved populations in a respectful and non judgmental manner.

• Connect youth to services and resources including education, opioid prevention, job readiness, housing, healthcare, and mental health support

• Facilitate workshops, support groups, and community engagement activities

• Maintain accurate participant records, case notes, and outreach data

• Collaborate with community partners, schools, employers, and service providers

• Support youth through case management in setting goals and accessing opportunities for growth and development

• Attend agency and other program meetings; including community meetings and trainings as appropriate.

• Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure.

• Transport clients to appointments, meetings, etc. as needed.

• Participate in community events, outreach campaigns, and networking opportunities

• Regular attendance is a requirement of the position

• Advocate for youth needs and help create a safe, inclusive, and supportive environment

• Other duties as assigned