Parts Support Analyst

Company Name:PBS SystemsJob Location: Arlington, TXJob Type:Full-time, PermanentNo. of Openings:01Job Requirement(s):Internal Job Title:Travel across Canada and USA up to 2 weeks per monthParts Support Analyst - Tier 1Reports To:Team Lead, Parts Support PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software. Responsibilities:Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and requesting escalations as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client’s experienceDevelop knowledge and understanding of our software and the supporting infrastructureMaintaining a high level of punctuality as well as a consistent, reliable attendance standardAchieving and exceeding KPI targets and other metrics defined by the department.Keeping abreast of software enhancements and new released, by attending apogees and reviewing release notesCommit to an ongoing professional development and cross-training as recommended by your Team LeadAchieve program certification within your primary group within 6 months and additional program certification(s) within 18 monthsAvailable to travel 1 week per month throughout the USA and Canada Qualifications:High school diplomaMust have Valid Driver’s licensePrevious customer service, helpdesk or dealership experience will be considered an assetExcellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writingStrong decision making and analytical abilitiesStrong detail orientationEffective time management and organization skillsAbility to work independently and within a team environment What we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.Travel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-being.Paid Time Off – PTO to help you recharge and maintain work-life balance.Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.Employee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salary ($42,000k/yr. - $53,000k/yr.)Up to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive employee referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.