Presales Consultant

Presales Consultant

TOPPAN Next Tech (Secure Identity Solutions Dept) is a leading Singapore-based innovator in identity management and automation solutions. We provide end-to-end digital and physical automation systems, incorporating document forensics and biometrics technologies, to government, and enterprises in travel, hospitality, finance and retail industry. Our products are available as mobile-ready app, Web-app, APIs, systems through Cloud SaaS subscription and on-premise implementation model. We are committed to providing a progressive and nurturing work environment for all our employees. TOPPAN Next Tech is a fully-owned subsidiary of TOPPAN Next Group, a multinational corporation providing security and digitalization solutions globally.

Job Summary

The Presales Consultant combines technical subject matter expertise with a keen understanding of how to address the critical business needs of customers through ICT products and Solutions.

Working closely with the Sales, Solutions, Delivery, and Partner teams, the Presales Consultant will support opportunities throughout the sales lifecycle, from discovery and solution design to demonstrations, proof-of-concepts, proposals, tender responses, and handover to implementation teams.

The role will initially focus on financial institutions, including banks, insurers, payment providers, fintech companies, and other regulated organizations. The successful candidate should therefore understand the challenges these organizations face in areas such as digital onboarding, identity verification, account takeover, impersonation fraud, transaction fraud, regulatory compliance, and customer experience.

A successful candidate must maintain in-depth knowledge of key technologies and trends, possess excellent communication skills to deliver effective presentations, and be able to translate customer requirements into clearly defined, commercially feasible and technically deliverable solutions.

Responsibilities

• Become an expert with our solutions sets, able to deliver standard and customized presentations of solutions, as well as solution demonstration to customers from business owners of SME to C-level executives

• Engage customers and prospects to understand their business objectives, operating environments, risk concerns, regulatory obligations, and technology requirements

• Define proof-of-concept objectives, success criteria, testing scenarios, resource requirements, timelines, and expected outcomes

• Partner with the Sales team to develop opportunity strategies, technical value propositions, competitive positioning, and solution narratives

• Prepare high-quality responses to requests for information, requests for proposals, tenders, security questionnaires, technical assessments, and compliance questionnaires

• Monitor developments in digital identity, financial crime, fraud prevention, cybersecurity, banking technology, and regulatory compliance

• Contribute to the development of product collateral, technical briefs, solution playbooks, use-case materials, competitive analyses, demonstration scripts, and sales enablement content

Requirements

• Degree/ Diploma in Computer Science or any related discipline

• Minimum 2 years of experience in presales or solution consulting

• Demonstrated experience supporting complex enterprise sales opportunities, including customer discovery, solution design, product demonstrations, proof-of-concepts, proposal development, and tender responses

• Working knowledge in the following: Servers, Network and Cybersecurity, Storage, and Cloud Technologies as well as software technologies like APIs, REST, SOAP, JSON, XML, webhooks, and software development kits

• Familiarity with cloud platforms, SaaS solutions, containerisation technologies, databases, networking, cybersecurity, storage, and on-premise deployment models

• Experience working with financial institutions, fintech companies, payment service providers, insurers, or other regulated organisations is strongly preferred

• Ability to present and communicate technical and business concepts effectively to customers and translate into requirements for the technical teams

• Ability to identify requirements and develop use cases based on customer’s business priority

• Self-motivated and able to work under pressure to meet tight deadlines

• Excellent problem-solving and analytical skills

• Strong interpersonal and communication skills, adaptability, and a positive attitude are essential.

• Able to work independently as well as a team player with determination to drive to excel

• High standards of professional integrity, particularly when handling sensitive customer, identity, security, and risk-related information