Product Delivery Manager- Client Onboarding
Summary
Oversee end-to-end product delivery and client onboarding at a major bank, aligning teams, timelines, and risk controls to ship features and improve customer experiences.
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Client Onboarding and Service and the Product and Transformation team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You’ll lead a multi-year transformation, turning strategy into real results and building an operating model that links discovery to delivery. You’ll oversee large-scale releases, integrate risk and controls into every stage, and encourage progressive delivery to increase speed and reliability. You’ll align investments, teams, and platforms for quicker client value and better service, using clear decision rights, transparent governance, and actionable metrics to drive priorities and ongoing improvement.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Direct the principal activities across the end‑to‑end product delivery journey—intake, dependency management, release and deployment, and product operationalization—with a focus on feasibility and readiness.
- Maintain a transparent portfolio view of timelines, cross‑team dependencies, and environmental constraints; identify and resolve blockers early.
- Monitor product performance and delivery flow; translate insights into efficiency gains and coordination improvements.
- Own and continuously improve the change management framework across functional partners, integrating risk, controls, compliance, and regulatory requirements.
- Lead collaborative forums on resource planning, dependency risk, and deployment techniques; ensure fit-for-purpose environments and tooling.
- Foster a culture of continuous improvement, operational excellence, and outcome orientation across COS and P&T.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Proven leadership of enterprise‑wide release and deployment practices; demonstrated ability to manage timelines, dependencies, and production readiness at scale.
- Advanced knowledge of the product development lifecycle and SDLC; strong technical acumen across architecture and design, CI/CD, testing automation, and service operations.
- Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
- Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
- Excellent communication and stakeholder management; ability to lead through influence and drive cross‑functional outcomes.
- Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
- Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.